Dyfed Telecom Code of Conduct

Dyfed Telecom Code of Conduct

Dyfed Telecom are committed to providing customers with a high-quality internet service tailored to their requirements.

We pride ourselves in giving customer service of the highest standard as well as an honest approach to customer expectations. 

Prior to a customer contracting with Dyfed Telecom, they are given realistic speed expectations including as well as suggestions on how to maximize the efficiency of the service through extra hardware.  

Advertising

Customers are made aware that any speeds advertised are specific to that certain installation, and that sperate and unique speed tests are carried out for all new customers.

Limitations

As we use third party hardware, for example, mobile phone masts.  Customers are made fully aware that the data provider is not Dyfed Telecom, but we have the ability to log faults on their behalf when needed.  At no point will Dyfed Telecom charge customers for non-fault issues.

Contract Lengths 

Dyfed Telecom generally offer 24 month or 36 month contracts, subject to change, or special offers.  All customers will have all network terms and conditions explained to them verbally be given a written agreement containing all of the relevant network terms and conditions documented as well as any potential out of bundle charges.  Customers are also able to “CAP” their usage to ensure no extra charges.

Cancellations 

Customers can cancel within a 14 day cooling off period.  After 14 days, customers may cancel their agreements in accordance with the network terms and conditions.  This would normally result in termination charges, which will be fully explained prior to the contract being signed.